Support

How can we help?

Send a question, report an issue, or share feedback. You'll hear from a real person.

Email support

What should I include in a support email?

Tell us what you were doing, what you expected, and what happened. The in-app form includes the app version and build; you can opt in per report to add limited device diagnostics. Please do not send sensitive personal information.

Where is my learning data stored?

Your learning data is stored on your device. You can use the app as a guest or create an optional local account. A local account does not create an online account or sync learning data to our servers.

How do I delete my local account or guest learning data?

In version 0.4.0, open Settings → Local Profile. For a local account, choose Delete Local Account and Data. As a guest, choose Delete Learning Data. Review the scope and confirm. This removes the local account and app-owned credential, learning history and progress, downloaded articles, preferences, analytics consent, and reminders. Deletion works offline without a support request. If cleanup cannot finish, the app offers a retry and does not report completion.

Does local deletion remove backups and support emails?

No. Apple-managed backups, credentials saved separately in Apple Passwords, previously sent support emails, Word Studio commerce records, and infrastructure request logs have separate retention. Contact support@sunbytestyles.com for access to or deletion of shopping records; required transaction retention may apply. CDN request logs are deleted after 30 days. See the privacy policy for these boundaries.

Does the app require a purchase?

Version 0.4.0 is free. Reading and learning features do not require a purchase or subscription, and no purchase or access code unlocks them. Word Studio offers optional physical merchandise through a separate paid Shopify checkout.

Can I suggest a feature or article topic?

Yes. Share your ideas with support. Your feedback helps shape future updates.

Privacy question?

See exactly what the current app stores and what it does not collect.

Read the policy